Shipping policy
At PurrMorsel, we want to make every order simple, reliable, and convenient. We carefully prepare each order and work with trusted shipping partners to deliver your pet supplies safely and efficiently.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Time
Our estimated delivery time is:
7–14 business days
Delivery times may vary depending on your location, local carrier operations, customs processing, weather conditions, and other circumstances beyond our reasonable control.
The estimated delivery time begins after your order has been processed and shipped.
Shipping Costs
Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.
Free shipping promotions may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow 24–72 hours for tracking information to become available or update in the carrier's system.
If you have any questions regarding your shipment, please contact:
Customs & Import Duties
Depending on your destination, your order may be subject to local taxes, customs duties, or import fees.
Any applicable charges imposed by local authorities are the responsibility of the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Our customer service team will assist you in checking the status of your shipment.